Canceling your service:
When canceling your GrooveJar subscription, please email the team at firstname.lastname@example.org (non-shopify users). For Shopify users, simply uninstall GrooveJar from your Shopify admin dashboard, more information on how to get there below.
Pausing your subscription:
Unfortunately, at this time users are unable to pause their subscription. This means that even if GrooveJar's applications are set to inactive, you still will be charged for usage. Email email@example.com for further inquiries.
Non-Shopify Users - when uninstalling GrooveJar, please remember to cancel your subscription with us first. Then delete the GrooveJar script from your HTML backend.
Shopify Users - simply uninstall the GrooveJar app from your admin dashboard.
After logging into your admin dashboard, go to Apps.
Locate the GrooveJar icon > click the trashcan symbol > click Delete.