Canceling your service:

When canceling your GrooveJar subscription, please email the team at (non-shopify users). For Shopify users, simply uninstall GrooveJar from your Shopify admin dashboard, more information on how to get there below.

Pausing your subscription:

Unfortunately, at this time users are unable to pause their subscription. This means that even if GrooveJar's applications are set to inactive, you still will be charged for usage. Email for further inquiries.

Uninstalling GrooveJar:

Non-Shopify Users - when uninstalling GrooveJar, please remember to cancel your subscription with us first. Then delete the GrooveJar script from your HTML backend. 

Shopify Users - simply uninstall the GrooveJar app from your admin dashboard.

After logging into your admin dashboard, go to Apps.

Locate the GrooveJar icon > click the trashcan symbol > click Delete.

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